Twilio

CLOUD · Official API / Feed · last checked 4 hours ago

Reliability — last 90 days

154

incidents

major / degraded

13h 49m

median time to resolve

—

days since last major

Incidents per week — last 12 weeks

Median time to resolve is based on 71 confirmed-resolved incident(s) in the last 90 days (durations over 14 days excluded as unreliable).

Components

Account Insights

Assets

Authy 2FA

Authy App

Billing

Bulk Export

Client Mobile AU1

Client Mobile IE1

Client Mobile US1

Client Web AU1

Client Web IE1

Client Web US1

Compositions

Conference AU1

Conference IE1

Conference US1

Console

Content API

Conversation Intelligence

Conversation Intelligence (classic)

Conversation Memory

Conversation Orchestrator

ConversationRelay AU1

ConversationRelay IE1

ConversationRelay US1

Conversations

Customer Support Center

Debugger & Alarms

Dialogflow US1

Documentation

Enterprise Knowledge

Event Streams

Flex Admin Console

Flex Agent Desktop

Flex Application Platform

Flex Billing

Flex Conversations

Flex Insights

Flex Plugins

Flex Programmable Chat

Flex Programmable Voice

Flex Queue Stats

Flex Routing

Flex Teams View

FRONTLINE

Functions

Go Rooms

Group Rooms

Intelligent Alerts

INTERCONNECT

Legacy Identity MatchAndAttributes

Logs

Lookup

Lookup Identity Match

Lookup Line Type Intelligence [Legacy API]

Lookup Line Type Intelligence [Twilio API]

Lookup SIM Swap

Mailsend: Comms API

Media Streams AU1

Media Streams IE1

Media Streams US1

Messaging Channels

Messaging Insights

Messaging Services

MMS

MMS Long Code, North America

MMS Short Code, North America

MMS Toll-Free, North America

MMS, APAC

Network Traversal Service

Notify

Organization

Origination AU1

Origination IE1

Origination US1

Other

Pay AU1

Pay IE1

Pay US1

Peer-to-Peer Rooms

PHONE NUMBERS

PROGRAMMABLE CHAT

Programmable Messaging API

PROXY

Proxy

PSTN AU1

PSTN IE1

PSTN US1

Queue AU1

Queue IE1

Queue US1

RCS Messaging

Realtime Transcriptions

Realtime Transcriptions AU1

Realtime Transcriptions IE1

Realtime Transcriptions US1

Recording AU1

Recording IE1

Recording Transcriptions AU1

Recording Transcriptions IE1

Recording Transcriptions US1

Recording US1

Recordings

REST API

Sender ID

SIP Interface AU1

SIP Interface IE1

SIP Interface US1

SMPP

SMS

SMS Long Code, North America

SMS Short Code, North America

SMS Toll-Free, North America

SMS, APAC

SMS, Europe

SMS, Latin America

SMS, Middle East & Africa

Speech Recognition (Gather Speech) AU1

Speech Recognition (Gather Speech) IE1

Speech Recognition (Gather Speech) US1

Studio

Sync

TaskRouter

Termination AU1

Termination IE1

Termination US1

Text-to-Speech AU1

Text-to-Speech IE1

Text-to-Speech US1

Toll-free verification

Toll-Free Verification Portal

Trust Hub

TwiML AU1

TwiML Bins

TwiML IE1

TwiML US1

Verify

Verify Silent Network Auth

Video Insights

Voice Insights AU1

Voice Insights IE1

Voice Insights US1

Voice REST API AU1

Voice REST API IE1

Voice REST API US1

Voice, APAC

Voice, Europe

Voice, Latin America

Voice, Middle East & Africa

Voice, North America

Zipwhip Provisioner Dashboard and API

Zipwhip Support Ticketing

Recent Incidents

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

resolved · 17 hours ago

We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and ar...

SMS Delivery Delays from Twilio to MTN Nigeria

resolved · 17 hours ago

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another upda...

SMS Delivery Delays from Twilio to Telefonica El Salvador

resolved · 20 hours ago

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide a...

SMS Delivery Delays and Failures From & To a Subset of Twilio Phone Numbers and Multiple Networks in Peru

identified · 23 hours ago

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in P...

SMS Delivery Delays and Failures from Twilio to Access Malawi

identified · 1 day ago

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, an...

Intermittent 503 Errors at the Message Send Endpoint

resolved · 2 days ago

The intermittent 503 errors have recovered and the Message Send endpoint is now operating normally. We will continue to monitor for system stability. We'll prov...

SMS Delivery Failures from Twilio to Multiple Networks in Multiple Countries in the Middle East

resolved · 2 days ago

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries in the Middle East and are monitoring...

SMS Delivery Failures from a Subset of Twilio Long Codes to Globe Philippines

resolved · 2 days ago

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Globe network subscribers in the Philippines. Our team is activ...

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Philippines

resolved · 2 days ago

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring...

SMS Delivery Delays and Failures from a Subset of Twilio Sender IDs to SmartFren Indonesia

resolved · 2 days ago

We have observed a recovery in SMS delivery from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia and are monitoring service stabilit...

Voice Call Failures and Audio Quality Degradation from Italy to a Subset of Twilio Italy Phone Numbers

resolved · 2 days ago

We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers and are monitoring service stability. We...

SMS Delivery Delays from Twilio to Wind tre Italy

resolved · 2 days ago

We have observed a recovery in SMS delivery from Twilio to Wind tre network subscribers in Italy and are monitoring service stability. We will provide another u...

Intermittent Issues with Inbound Message Status Updates Across Multiple Channels

resolved · 3 days ago

Inbound message status across multiple channels is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30...

Engineers are Investigating Issues with a Subset of Pages in Console

resolved · 3 days ago

Console pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more inform...

SMS Delivery Delays and Failures from Twilio to Orange Botswana

resolved · 3 days ago

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Botswana and are monitoring service stability. We will provide another...

SMS Delivery Failures from a Subset of Twilio Short Codes to Verizon United States

resolved · 3 days ago

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service s...

SMS Delivery Delays from Twilio Phone Numbers to Telefonica Venezuela

resolved · 3 days ago

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Venezuela and are monitoring service stability. We wi...

User Authentication Identity SNA Failure Increase and Gateway API Failure Increase for EE in United Kingdom

resolved · 3 days ago

We have observed a recovery in User Authentication Identity SNA failure increase and Gateway API failure increase for EE in the United Kingdom and are monitorin...

Messaging Service Whatsapp Geo Match Degraded

resolved · 4 days ago

We are observing recovery in WhatsApp senders not being properly selected to match the desired destinations. We will continue monitoring the service to ensure a...

SMS Delivery Delays from Twilio to MTN Nigeria

resolved · 4 days ago

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another upda...

On Call Engineers are Investigating Meta services being unavailable.

resolved · 5 days ago

We are continuing to investigate this issue.

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat United Arab Emirates

resolved · 5 days ago

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Em...

SMS Delivery Delays from Twilio to Etisalat Egypt

resolved · 5 days ago

We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another u...

SMS Delivery Receipt Delays from Twilio to Tinkoff Mobile Russia

resolved · 5 days ago

We have observed a recovery in SMS delivery receipts from Twilio to Tinkoff Mobile network subscribers in Russia and are monitoring service stability. We will p...

SMS Delivery Failures from Twilio to Multiple Networks in United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti

resolved · 5 days ago

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, a...

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Telekom South Africa

resolved · 5 days ago

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa and are monitoring service stabili...

SMS Delivery Delays from Twilio Phone Numbers to Surf Telecom Brazil

resolved · 5 days ago

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We wil...

SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Brazil

resolved · 6 days ago

We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil and are monitoring serv...

SMS Delivery Delays and Delivery Receipt Failures from Twilio to C&W Saint Lucia

resolved · 6 days ago

We have observed a recovery in SMS delivery and delivery receipts from Twilio to C&W network subscribers in Saint Lucia and are monitoring service stability. We...

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

resolved · 6 days ago

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitor...

Incorrect Suspended Banner on Console Front Page

resolved · 6 days ago

The issue with incorrect Suspended banner when account is not actually suspended now operating normally. We will continue to monitor for system stability. We'll...

SMS Delivery Delays and Failures from Twilio to Algar Telecom Brazil

resolved · 6 days ago

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the ca...

Cannot Change Phone Number Home Region in the Twilio Legacy Console

resolved · 1 week ago

We have identified the cause of the issue affecting phone number routing configuration updates in the Legacy Twilio Console. Customers using the Legacy Twilio C...

Voice Call Failures from Network Subscribers to Twilio Singapore Phone Numbers

resolved · 1 week ago

We have observed a recovery in voice calls from network subscribers to Twilio Singapore Phone Numbers and are monitoring service stability. We will provide anot...

User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines

resolved · 1 week ago

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is...

Voice Insights Call Summary and Call Meta Record Delays

resolved · 1 week ago

Our monitoring systems have detected a potential issue with Voice Insights, call summary and call meta record delays. Our engineers have been alerted and are in...

SMS Delivery Delays and Failures from Denmark to a Subset of Twilio Denmark Phone Numbers

resolved · 1 week ago

We have observed a recovery in SMS delivery from Denmark to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide anoth...

SMS Delivery Delays from Twilio Phone Numbers to Telia Norway

resolved · 1 week ago

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telia network subscribers in Norway and are monitoring service stability. We will provi...

SMS Delivery Delays from Twilio to Airtel Kenya

resolved · 1 week ago

We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another upd...

SMS Delivery Delays from Network Subscribers to a Subset of Twilio Romania Phone Numbers

resolved · 1 week ago

Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Romania Phone Numbers. Our team has identified the cause...

Errors Attempting to Add US HostedSMS Numbers to Messaging Services Via Console

resolved · 1 week ago

Customers are experiencing errors when attempting to add US HostedSMS numbers to Messaging Services via the Console. US A2P registration process can not be trig...

Customers Unable to Update Certain Voice Configurations Via Console

resolved · 1 week ago

We are investigating an issue where customers can not apply certain Voice configurations via Console. When updating Voice Configurations, saving those new confi...

V3 Transcription API experiencing service issues

resolved · 1 week ago

We are investigating a service interruption with the V3 Transcriptions API. At this time, all batch transcription requests using the Google TTS chirp_2 (en-US)...

Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot

resolved · 1 week ago

We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response time...

Intelligent Alerts Unavailable

resolved · 1 week ago

Our engineers have restored the data in our system and Intelligent Alerts should now be available. We will continue to monitor to ensure full service recovery....

SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Philippines

resolved · 1 week ago

We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines and are monito...

MMS Delivery Delays and Failures from Twilio Short Codes to Verizon United States

resolved · 1 week ago

We have observed a recovery in MMS delivery delays and failures from Twilio Short Codes to Verizon network subscribers in the United States and are monitoring s...

User Authentication Identity SNA Missing Redirects for KPN in Netherlands

resolved · 1 week ago

We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in the Netherlands and are monitoring service stability. We will provi...

SMS Delivery Receipt Delays from Twilio to Bitel Peru

resolved · 1 week ago

We have observed a recovery in SMS delivery receipts from Twilio to Bitel network subscribers in Peru and are monitoring service stability. We will provide anot...

SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United States

resolved · 1 week ago

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring serv...