Zoom

CLOUD · Official API / Feed · last checked 4 hours ago

Reliability — last 90 days

incidents

major / degraded

7h 58m

median time to resolve

—

days since last major

Incidents per week — last 12 weeks

Median time to resolve is based on 15 confirmed-resolved incident(s) in the last 90 days (durations over 14 days excluded as unreliable).

Components

3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta)

3rd Party Messaging/Social (Inbound/Outbound)

Admin Portal - Agent Provision

Admin Portal - Knowledge Base

Admin Portal - Others

Admin Portal - Reporting Service

AI Expert Assist

AI Image Generation

Archive Message: Archiving IM message with Third-parties and Email Notifications

Archiving

BYOC

BYOC - Premises

Calendar

Calling (Inbound/Outbound)

Calling Out

Chat (Inbound/Outbound)

Chat Agent

Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications

Chatbot

Cisco Rooms registered to Zoom Phone

Clinical Notes

Closed Captioning

Cloud Recording

Cobrowse

CoBrowse SDK

Conversation Analytics

CX Insight

Dashboard

Deals

Desktop Client (Supervisors/Agents)

Developer Documentation Website

Developer Platform (APIs/Webhooks)

Developer Platform (SDKs)

Devices (Softphones/Deskphones)

Download Center & Clients

Email (Inbound/Outbound)

Email Notifications

Emergency Calling

Epic FHIR

File Transfers: File, Video, Pictures, Voice

Google Workspace

Hardware Phone

In-Meeting Chat/Polling

Integration (API/Webhook)

Integrations/Calendar/Plug-In/Add-In

Knowledge Base

Live Streaming

Live Transcription

Lti Pro

Mail

Marketplace

Meeting Dial-in/Telephony

Meeting Dial-out/Telephony

Microsoft OneDrive for Organizations

Microsoft Teams

Mobile Client (Agents)

My Notes

Outbound Dialers

PCI Integration

Phone Support

Polycom Rooms registered to Zoom Phone

Profile Card

Provider Exchange

Provider Exchange (PEX)

PSTN

Real Time Media Streams (RTMS)

Recording

Recording Service

Recording Transcription

Recordings

Remote Control

Reporting Service

REST API

Scheduling Displays

SIP Connected Audio (SCA)

Slack

SMS

SMS (Inbound/Outbound)

SMS (Send meeting invite via SMS)

SMS/MMS (Inbound/Outbound)

Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys)

Ticketing

Transcription

Translation

User Profiles and Presence

Video (Inbound/Outbound)

Video Engagement

Video SDK

Voice (Inbound/Outbound)

Voice Agent

Voicemail

Voicemail/Recording/Call Log

Web Client

Web Client (Supervisors/Agents)

Web Portal

Web Portal (Admin/Users/Provisioning)

Web Portal (Admin/Users/Provisioning/Dashboard & Reporting)

Web SDK

Webhooks

Workspace Reservation Dashboard & Reporting

Zoom AIC

Zoom Blog

Zoom Canvas

Zoom Chat

Zoom Clips

Zoom Community

Zoom Conference Room Connector

Zoom Contact Center

Zoom Dashboard & Reporting

Zoom Events

Zoom for Intune

Zoom Hub

Zoom Learning Center

Zoom Meeting Invite

Zoom Meetings

Zoom Node

Zoom Paper

Zoom Phone

Zoom Phone Node Service

Zoom Quality Management

Zoom Revenue Accelerator

Zoom Rooms

Zoom Rooms Digital Signage

Zoom Scheduler

Zoom Sheets

Zoom Slides

Zoom Subscriptions

Zoom Survey

Zoom Tasks

Zoom Video Management

Zoom Video SDK

Zoom Virtual Agent

Zoom Visitor Management

Zoom Webinars

Zoom Website

Zoom Whiteboard

Zoom Workflows

Zoom Workforce Management

Zoom Workspace Reservation

ZoomMate

Recent Incidents

Service Degradation Affecting Zoom Phone Inbound calls in US Region

resolved · 1 day ago

The service degradation affecting Zoom Phone Inbound calls in US Region has been successfully resolved. Our team will continue to monitor the situation closel...

Service Degradation Affecting Zoom Web Service in Philippines.

resolved · 3 days ago

The issue affecting Zoom Web Service in Philippines between 04:31 UTC - 06:10 UTC has been successfully resolved. Our team will continue to monitor the situatio...

Service Degradation Affecting Zoom Contact Center Services and Incorrect Offline Status Display for Zoom Rooms Scheduling in U.S Region.

resolved · 5 days ago

The issue affecting Zoom Contact Center Services and Incorrect Offline Status Display for Zoom Rooms Scheduling in U.S region between 06:23 UTC to 06:44 UTC has...

Service Degradation Affected Zoom Contact Center in the US Region.

resolved · 6 days ago

Between 14:46 and 16:54 UTC 06/22/2026, a subset of users may have experienced an issue connecting to Zoom Contact Center. This incident has been resolved, and...

Service Degradation Affecting ZoomMate and Zoom AI services in US Region.

resolved · 6 days ago

The service degradation affecting ZoomMate and Zoom AI services in the US Region has been successfully resolved. Our team will continue to monitor the situati...

Service Degradation Affecting Zoom Meetings in US Region

resolved · 6 days ago

The service degradation affecting Zoom Meetings in US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep...

Service Degradation Affecting Zoom Mail, Calendar and Scheduler services in US Region.

resolved · 1 week ago

The service degradation affecting Zoom Mail, Calendar and Scheduler services in US Region has been successfully resolved. Our team will continue to monitor th...

Service Degradation Affecting Zoom Mail, Calendar and Scheduler services in US Region

resolved · 1 week ago

The service degradation affecting Zoom Mail, Calendar and Scheduler services in US Region has been successfully resolved. Our team will continue to monitor th...

Incorrect offline status display for Zoom Rooms Scheduling Displays

resolved · 1 week ago

The issue where some Zoom Rooms Scheduling Displays may incorrectly appear as offline in the Zoom Dashboard, despite the devices remaining online and operationa...

Service Degradation Affecting Zoom Meeting Recordings

resolved · 1 week ago

The service degradation with Zoom Meeting Recordings has been successfully mitigated. Users may see two recording files instead of one for meetings that were i...

Service Degradation Affecting Zoom Web AIC Docs creation.

resolved · 1 week ago

The service degradation affecting Zoom Web AIC Docs creation has been successfully resolved. Our team will continue to monitor the situation closely and keep...

Service Degradation Affecting My Notes

resolved · 1 week ago

The issue affecting My Notes has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further develo...

Service Degradation Affected Zoom Contact Center’s Agent Experience.

resolved · 1 week ago

This incident has been resolved and the affected services have been restored.

Service Degradation Affecting Zoom Whiteboard and Notes in Saudi Arabia.

resolved · 2 weeks ago

The issue affecting Zoom Whiteboard and Notes has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of...

Service degradation affecting Learning Center Webpages

resolved · 2 weeks ago

The issue preventing users from accessing Learning Center Webpages has been resolved by the vendor. Our team will continue to monitor the situation closely and...

Service Degradation Affecting Zoom Meeting Recordings in Australia and Japan

resolved · 2 weeks ago

The service degradation affecting Zoom Meeting Recordings in Australia and Japan has been successfully resolved. Our team will continue to monitor the situatio...

A Subset of users experiencing Issues with Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in Singapore region

resolved · 2 weeks ago

Our carrier partner has resolved the issue where a subset of users experiencing issues with Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in...

A small subset of ZCC customers may have experienced inbound call failures in Unites States

resolved · 3 weeks ago

On 06/04/2026, Between 01:28 UTC to 03:23 UTC, Users may have experienced inbound call failures in Unites States. This incident has been resolved and the affec...

Service Degradation Affecting Slides and Sheets

resolved · 3 weeks ago

The issue affecting Slides and Sheets has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any furth...

Service Degradation Affecting Giphy In Zoom Chat and Zoom In-Meeting Chat.

resolved · 3 weeks ago

GIFs are re-enabled for clients on versions below 7.0.0 and above 7.0.4, but users may need to re-login to send GIFs. Users on affected versions (7.0.0 – 7.0.4)...

Intermittent Service Degradation Affecting submitting inquiries through our Contact Sales pages

resolved · 3 weeks ago

On 1 June 2026, between 11:00 and 14:50 UTC, a subset of customers experienced intermittent issues submitting inquiries through our Contact Sales pages. The iss...

Service Degradation Affecting Zoom Support Website

resolved · 4 weeks ago

A service degradation affecting Zoom Support Website has been successfully resolved. Our team will continue to monitor the situation closely and keep you infor...

Service Degradation with Live Transcription and Call Summary in the Australia Region

resolved · 4 weeks ago

On 5/29/2026 between 00:04 UTC and 00:41 UTC Live Transcription and Call Summary in the Australia region was degraded for a subset of users. The issue has been...

Service Degradation Affecting Zoom AI Companion in United States

resolved · 1 month ago

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Service Degradation Affecting Zoom Support Website

resolved · 1 month ago

A service degradation affecting Zoom Support Website has been successfully resolved. Our team will continue to monitor the situation closely and keep you infor...

Service Degradation Affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent's Chat and Voice AI Engagements.

resolved · 1 month ago

A service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements has been successfully resolved. Our tea...